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App Support
Language settings in the appThe timelineThe toolbarThe menuAbout meMy accountCoursesMy resultsMy complimentsMy suggestionsHow to make a post?How to make a post categoryWhat do groups mean?Knowledge baseHow do you log out of the app?Who is coming to the session?How add a new employee for the app?How long will my post remain visible on the timeline?
Console Support
Change order of series in DashboardChange organisation nameMy organisationsStart a course for a groupChange organisation logoPlan series of questions for everyone in organisationCreate groupsMake someone a managerHow do I launch a new version of a series?What kind of quiz questions are there?The privacy settings of a seriesAdd employees & Activate Journey eLearningPlan course for a single userHow do I change the order of items?Plan a course for everyone in organisationActivate courseDeactivate course for a groupCheck this before activating a courseWhat can you do with the rights tab?View progressHow does the program sessions work?How to control the additional features of Dashboard 3.0 and Dashboard 3.0 PRODifferent wares in the condition of a journey
Support with problems
Wizzflix does not workWizzflix does not work on desktop or browserThe WebApp doesn't workWizzflix app is not workingBrowsers supported by WizzflixClear browser dataClear cache advancedProblems with loggin inProblems with the DashboardNotification: Server Error Please Try AgainProblems with soundForgot PasswordThe results in the dashboard and the app do not match, how is this possible?My app is slow or sluggish
Creator
Add Personalised CertificatesHow do I add a PDF to my series?Modify series, create new versionHow do I save the series?Create new seriesFill a series with contentHow do I add my own video?How can I add content to an existing series myself?How do I add a support tip?How do I delete an item?How do I add an image?How to make a quizHow do I test a series on my phone?How do I add a YouTube video to my series?What you need to know before building a courseCreating a Toolbox yourselfHow to make your own company GIFs?Remove employeeHow do I create a session via the app?Where do I find session in the app?Create a session template through journeysHow to upload icons in the app?What should I do before Wizzflix comes by for an on-site production?How does Frame.io work?
What are key users?

My app is slow or sluggish

If your app is working slowly, there could be several things going on. Check the points below to optimise your speed.

Mobile app

  • The phone is on power saving mode. In power saving mode, some functions are turned off and some tasks may take longer to complete. If the battery symbol is yellow, power saving mode is on.
  • The network connection is slow. A slow network will reduce app performance.
  • Not enough storage on the phone can also affect speed.
     

Console

Is the console responding slowly? If so, check out this article: https://help.wizzflix.com/nl/article/cache-legen-advanced

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