Menu
Go back to console
Menu
Go back to console
Login at Wizzflix
Login at Wizzflix
App Support
Language settings in the appThe timelineThe toolbarThe menuAbout meMy accountCoursesMy resultsMy complimentsMy suggestionsHow to make a post?How to make a post categoryWhat do groups mean?Knowledge baseHow do you log out of the app?Who is coming to the session?How add a new employee for the app?How long will my post remain visible on the timeline?
Console Support
Change order of series in DashboardChange organisation nameMy organisationsStart a course for a groupChange organisation logoPlan series of questions for everyone in organisationCreate groupsMake someone a managerHow do I launch a new version of a series?What kind of quiz questions are there?The privacy settings of a seriesAdd employees & Activate Journey eLearningPlan course for a single userHow do I change the order of items?Plan a course for everyone in organisationActivate courseDeactivate course for a groupCheck this before activating a courseWhat can you do with the rights tab?View progressHow does the program sessions work?How to control the additional features of Dashboard 3.0 and Dashboard 3.0 PRODifferent wares in the condition of a journey
Support with problems
Wizzflix does not workWizzflix does not work on desktop or browserThe WebApp doesn't workWizzflix app is not workingBrowsers supported by WizzflixClear browser dataClear cache advancedProblems with loggin inProblems with the DashboardNotification: Server Error Please Try AgainProblems with soundForgot PasswordThe results in the dashboard and the app do not match, how is this possible?My app is slow or sluggish
Creator
Add Personalised CertificatesHow do I add a PDF to my series?Modify series, create new versionHow do I save the series?Create new seriesFill a series with contentHow do I add my own video?How can I add content to an existing series myself?How do I add a support tip?How do I delete an item?How do I add an image?How to make a quizHow do I test a series on my phone?How do I add a YouTube video to my series?What you need to know before building a courseCreating a Toolbox yourselfHow to make your own company GIFs?Remove employeeHow do I create a session via the app?Where do I find session in the app?Create a session template through journeysHow to upload icons in the app?What should I do before Wizzflix comes by for an on-site production?How does Frame.io work?
What are key users?

Problems with loggin in

If you're having issues with your Wizzflix Account, there are a few possible causes, including:

  1. Phone number or email address 
  2. Password
  3. You don't receive the acces code
  4. Problems with your browser
  5. Problems with your device 

To solve problems you can do the following:

 

Phone number or email address

 

Step 1: Make sure you have the right screen in front of you.

  • Log in with mobile number:
     
  • Login with email adres:

 

Step 2:

  • Mobile: Enter your number with country code. Choose a country via the dropdown or type +316..........
  • Email: enter your email address including @....com or .nl

Error message? If you receive an error message: Phone number or password is incorrect.

Step 3: Check that you haven't made any typos.

Step 4: Check that you do not have a space after the address.

Step 5: Check whether you have provided the correct information to your employer.

Password

You can change your password in the app.

If you're not already signed in, follow these steps

  1. Enter your number or email address on the first screen.
  2. Under the password field, press "forgot password"
  3. Enter your email address or phone number.
  4. You will receive a new password by email or text message.

If you are logged in, follow these steps:

  1. Open the menu at the top right.
  2. Press change password.
  3. If you remember your password, enter it and create a new one.
  4. If you don't remember your password, press "forgot password"
  5. Please enter your email address or telephone number.

 

Check your browser

Go to troubleshooting browser problems.

 

Check your device

Go to troubleshooting Wizzflix app.

Are you stuck? Please contact our Support Team at [email protected]

English
Powered by Product Fruits