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Console Support
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Support with problems
Wizzflix does not workWizzflix does not work on desktop or browserThe WebApp doesn't workWizzflix app is not workingBrowsers supported by WizzflixClear browser dataClear cache advancedProblems with loggin inProblems with the DashboardNotification: Server Error Please Try AgainProblems with soundForgot PasswordThe results in the dashboard and the app do not match, how is this possible?My app is slow or sluggish
Creator
Add Personalised CertificatesHow do I add a PDF to my series?Modify series, create new versionHow do I save the series?Create new seriesFill a series with contentHow do I add my own video?How can I add content to an existing series myself?How do I add a support tip?How do I delete an item?How do I add an image?How to make a quizHow do I test a series on my phone?How do I add a YouTube video to my series?What you need to know before building a courseCreating a Toolbox yourselfHow to make your own company GIFs?Remove employeeHow do I create a session via the app?Where do I find session in the app?Create a session template through journeysHow to upload icons in the app?What should I do before Wizzflix comes by for an on-site production?How does Frame.io work?
What are key users?

Problems with sound

Not hearing sound is a common problem, so don't worry, it's usually easy to fix.

If you don't hear anything, or your videos don't give any sound, this may be due to the settings of your phone.

  • The first thing to try is to double check your volume. Make sure it is turned all the way up.
  • Check if your phone is on silent. Make sure your phone is not on silent.
  • Then check if your phone is on 'do not disturb'. Make sure 'do not disturb'  is turned off

Are you still stuck? Please contact our Support Team at [email protected]

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