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Console Support
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Support with problems
Wizzflix does not workWizzflix does not work on desktop or browserThe WebApp doesn't workWizzflix app is not workingBrowsers supported by WizzflixClear browser dataClear cache advancedProblems with loggin inProblems with the DashboardNotification: Server Error Please Try AgainProblems with soundForgot PasswordThe results in the dashboard and the app do not match, how is this possible?My app is slow or sluggish
Creator
Add Personalised CertificatesHow do I add a PDF to my series?Modify series, create new versionHow do I save the series?Create new seriesFill a series with contentHow do I add my own video?How can I add content to an existing series myself?How do I add a support tip?How do I delete an item?How do I add an image?How to make a quizHow do I test a series on my phone?How do I add a YouTube video to my series?What you need to know before building a courseCreating a Toolbox yourselfHow to make your own company GIFs?Remove employeeHow do I create a session via the app?Where do I find session in the app?Create a session template through journeysHow to upload icons in the app?What should I do before Wizzflix comes by for an on-site production?
What are key users?

The results in the dashboard and the app do not match, how is this possible?

No worries! This has to do with a certain setting of the series.

You can view results in 3 ways:
1) Viewing results in the Console dashboard
2) Viewing results in the 'other' menu of the Mobile or WebApp
3) View results on the timeline in the Mobile or WebApp

When the results in the dashboard and the 'other' menu of the Mobile or WebApp do not match, it has to do with the privacy settings of the corresponding series.

To adjust this you can go through the following steps:
1) Go to the Console and log in with your mobile number
2) Go to the menu
3) Go to series
4) Find the series you want to view in the app.
5) Go to the 'Privacy' tab
6) Under Anonymous, uncheck the roles that may see the results
7) Switch tab to save changes
8) Refresh the page in the Mobile or WebApp and you have the results viewable again.

Didn't succeed?
💡 Make sure you change the privacy setting of all versions.

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